Support

To make a donation, simply navigate to your events homepage, select the participant you wish to support, and click the 'Donate' button. You will be prompted to enter your donation amount and personal details. Follow the instructions to complete your donation securely. You will receive a confirmation email once your donation has been successfully processed. For assistance, please email us at hello@myrunraise.com.

When you donate through RunRaise, we dynamically update your statement to include the fundraiser name — like RR-PleasantGladeRun — for clarity.

Some banks (especially with Apple Pay or American Express) may temporarily show Rare Digital while the payment is pending. This is totally normal and will automatically update to show the fundraiser name once the charge settles (usually within 1-2 business days).

Once a donation has been processed, it cannot be canceled or modified. However, if you've made an error in your donation or wish to discuss potential modifications, please contact our support team immediately at hello@myrunraise.com, and we'll do our best to assist you.

Donations made through RunRaise to registered non-profit organizations are generally tax-deductible in the United States. After making a donation, a receipt will be sent to the email address you provided. Please retain this receipt for your records. If you did not receive a receipt or need a copy, please contact our support team at hello@myrunraise.com, and we will resend it to you.

If you require support or have any questions regarding our platform, your donations, or any other inquiries, please do not hesitate to contact us at hello@myrunraise.com. Our dedicated support team is here to assist you with any concerns or questions you might have.